Refund policy

returns, explained simply

we want you to love what you get. if something arrives damaged, wrong, or genuinely not as described, here's exactly what happens.

damaged or incorrect items
contact us within 10 days of delivery with a photo of the item and we'll sort it — replacement or refund, your choice.

change of mind
because most items are made or sourced specifically for your order, we're not able to accept change-of-mind returns. we describe every product as clearly as we can (size, material, what's included) so you know exactly what you're getting before you order.

lost in transit
if tracking shows no movement for 30+ days and the order hasn't arrived, reach out — we'll investigate with the carrier and make it right.

how refunds work
approved refunds go back to your original payment method within 5–10 business days of approval.

not eligible for return

• items damaged from normal wear after delivery
• orders past the 10-day damage-report window
• final sale items (marked clearly at checkout if applicable)

rue is reasonable about this. if something genuinely went wrong, tell her.